FAQs & Policies

Turnaround Time

Turnaround time is typically 3 to 4 weeks but can vary less or more depending on my order queue. 

Return Policy

Due to the customized and personalized nature of my products, there are no returns. In some (rare) instances we may discuss replacement or store credit. If item is received in a damaged state please take time stamped photos of items and shipping box upon receipt and contact the shop.

Shipping

Once your package is mailed we cannot be held responsible for it.  Bright Side Boutique is not liable for lost or missing packages and will not reimburse orders when there is proof of shipping via USPS or another shipping service.

Tumbler Care

  • Handle with care.
  • Do not soak or put in dishwasher.
  • Do not expose to high heat for prolonged periods of time.
  • Spritz with rubbing alcohol to remove finger prints.
  • Avoid dropping, epoxy resin can and will chip/crack if not handled with care.