FAQs & Policies

Turnaround Time (TAT)

MTO turnaround time is typically 4 to 6 weeks but can vary less or more depending on my order queue. 

RTS turnaround time is typically 7 days. Should you add personalization to a RTS item, please note this will add 5 business days to the TAT.

Rush Orders

Get your item(s) sooner when you choose to rush them! Select to rush your item prior to carting on each individual listing. Please note, if you order more than one MTO item, you must choose to rush all or none. Otherwise, you will need to place two separate orders and pay shipping accordingly.

Return Policy

Due to the customized and personalized nature of my products, there are no returns. In some (rare) instances we may discuss replacement or store credit. If item is received in a damaged state please take time stamped photos of items and shipping box upon receipt and contact the shop.

Shipping

Once your package is mailed we cannot be held responsible for it.  Bright Side Boutique is not liable for lost or missing packages and will not reimburse orders when there is proof of shipping via USPS or another shipping service.

Tumbler Care

  • Handle with care.
  • Do not soak or put in dishwasher.
  • Do not expose to high heat for prolonged periods of time.
  • Spritz with rubbing alcohol to remove finger prints.
  • Avoid dropping, epoxy resin can and will chip/crack if not handled with care.